网络客户服务与管理-俞漪，花明主编-北京北京理工大学出版社-龙空推书

书名：网络客户服务与管理
作者：俞漪，花明主编
出版社：北京：北京理工大学出版社
出版时间：2019
页数：165
ISBN：9787568278645
SS号：96236850

《网络客户服务与管理》简介
项目一走进客户服务
项目二做好客户接待和沟通
项目三完成售后服务
项目四分析目标客户
项目五培育客户忠诚
项目六管理客户关系
参考文献

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